Privacy Policy

Welcome to our website. We are committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy explains how we collect, use, and protect your personal information when you use our website and services.

By using our website, you agree to the terms of this policy.

1. Data Controller
The data controller responsible for your personal information is our company. If you have any questions about this policy or your data, you can contact us through the contact form on our website.

2. What Information We Collect
We may collect the following types of information:

  • Personal Identification Information: Such as your name, shipping address, email address, and telephone number when you create an account or place an order.
  • Payment Information: Details necessary to process your payments. Note that all payment transactions are encrypted and handled by secure third-party payment processors.
  • Technical Data: Including your IP address, browser type and version, time zone setting, and operating system when you browse our site.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information
We use your information for the following purposes:

  • To process and deliver your orders.
  • To manage your relationship with us.
  • To enable you to participate in promotions, and customer surveys.
  • To improve our website, products/services, marketing, and customer relationships.
  • To recommend products or services which may be of interest to you.
  • To comply with legal and regulatory obligations.

4. Legal Basis for Processing
We process your personal data based on the following legal grounds:

  • The processing is necessary for the performance of a contract with you (e.g., to deliver your orders).
  • You have given consent to the processing (e.g., for marketing communications).
  • The processing is necessary for compliance with a legal obligation.
  • The processing is necessary for the purposes of our legitimate interests (e.g., to improve our services).

5. Data Sharing and Transfers
We may share your personal data with:

  • Third-party service providers who perform services on our behalf (e.g., payment processing, order fulfillment, email delivery, hosting services).
  • Professional advisers including lawyers, bankers, auditors, and insurers.
  • Government bodies that require us to report processing activities.

Your personal data may be transferred to and processed in countries outside your country of residence. We ensure all transfers comply with applicable data protection laws and that your data is protected.

6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business need to know.

7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights
Under data protection laws, you have rights including:

  • The right to access the personal data we hold about you.
  • The right to request correction of your personal data.
  • The right to request erasure of your personal data.
  • The right to object to processing of your personal data.
  • The right to request restriction of processing your personal data.
  • The right to data portability.
  • The right to withdraw consent at any time where we rely on consent to process your personal data.

You can exercise these rights by contacting us through our website’s contact form.

9. Cookies
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies.

10. Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Last Revised” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us
If you have any questions about this privacy policy or our privacy practices, please use the contact form available on our website.